Monthly Archives: January 2013


Dear Friend, May I have a few words with you?  I’ve been thinking of how words can have an impact on our relationships with others and our relationship with oneself.  The words we choose to speak in our general conversation … Continue reading

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Pay Attention to Your Communication Style

It is easy to forget that people actually pay close attention to what you are saying, even in the most casual conversations.  Even more than your words, your style will be observed – how the message is delivered can have an enormous impact. The best communicators … Continue reading

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Use “I Need/Want/Expect” Phrasing When Possible.

 Thomas Gordon of the Parent Effectiveness Training Program first suggested these three steps: (1) Say clearly how you feel, what you want, what you need or what you expect. (2) Describe the observable problem or behavior. (3) Explain the consequences … Continue reading

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